snug-soar is committed to protecting the personal data of all visitors, including those residing in the European Economic Area (EEA). This page outlines how we comply with the General Data Protection Regulation (GDPR).
Data Controller
snug-soar acts as the data controller for personal information collected through this website. Our contact details are:
snug-soar
742 Wilderness Way, Suite 205
Banff, Alberta T1L 1B3
Canada
Email: [email protected]
Your Rights Under GDPR
If you are a resident of the EEA, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of your request.
Right to Rectification
You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain circumstances.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes or where we rely on legitimate interests as our legal basis.
Right to Withdraw Consent
Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent: When you actively submit your information through our forms
- Contractual Necessity: When processing is necessary to fulfill booking requests
- Legitimate Interests: For website security and improvement, where our interests do not override your rights
International Data Transfers
As we are based in Canada, your data may be transferred outside the EEA. Canada has been recognized by the European Commission as providing adequate protection for personal data. Where we transfer data to other countries, we ensure appropriate safeguards are in place.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Inquiry data is retained for up to three years after your last interaction. You may request deletion at any time.
Exercising Your Rights
To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex, we may extend this period by a further two months, but we will inform you of any extension within the first month.
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with your local data protection authority.
Updates to This Information
We may update this GDPR information periodically to reflect changes in our practices or legal requirements. The date of the last update will be noted at the top of this page.